Privacy Policy

Our Cookies Policy can be viewed here.

Clare’s Cat Care trading as Honeysuckle Cat Toys (“we” “our” and “us”) are committed to ensuring the protection of the personal information of our website visitors and clients collected in the conduct of our business and to complying with all UK and European laws on data protection.

We may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

We need personal data from our clients in order to deliver our services and products to you. This privacy policy will give you a summary of how we manage and secure this data and how you can exercise your rights over it.

All of the data we have is collected from our customers as we engage with them, we don’t buy or source data from anyone else.

All of the systems, both paper and electronic, that we use to store and process your data conform to good data protection standards. For really sensitive data like your credit card details, we don’t store them, we immediately process those using devices and organisations that are compliant with industry standards, such as PCI DSS.

The amount of personal data we need from you will depend on the type of service or product you need, we only ask you for what we need.

Under UK and European data protection laws, we need to have a lawful basis for having and processing your data. We use the basis ‘Contract’ when we are delivering services and products to our customers and the basis ‘Legitimate Interest’ when we are doing marketing and promotions work. If you have given us your consent, we will contact you with information and updates on Honeysuckle Cat Toys news and events. This may be by email and newsletters emailed to you, depending on your preferences. We will also continue to ask about your preferences, to ensure that you are still happy to be contacted by us and by which means. If you don’t want to engage with us anymore then tell us by email at clare@honeysucklecattoys.co.uk and we’ll stop.

When it is necessary we will contact you for administrative purposes eg regarding an order or payment. We will also hold the minimum personal information required to support our ability to respect your preferences for communication with us.

To help you to understand when and why we would use Legitimate Interest to process your personal information we provide the following examples:

  • To send postal communications.

  • To enhance, modify, personalise and improve our services and communications for the benefit of our customers and forum members.

  • To improve security of our websites and systems.

  • To prevent fraud when transacting on our website.

  • To process your payments.

  • To fulfil online transactions; process and deliver your order(s). To take payment and arrange delivery, we need to collect personal information, including your payment details, your full name, delivery address and contact details including email address and telephone number.

  • To analyse your personal information to ensure that our communications are relevant to you.

The above list of examples is on the basis that the processing will not be done if it harms your rights and interests as an individual, or if you tell us that you’d like us to stop. You can do this at any time by phoning emailing clare@honeysucklecattoys.co.uk.

Data Analysis: In order to communicate with you more effectively and better understand your preferences we may analyse your data.

Data Sharing: To help us communicate with you we use trusted service providers. We don’t share your personal data with any other organisations, except for those that we need to in order to deliver our services and products to you and we’ll check with you first.

We might want to share a picture or video of you and/or your cat engaging with our services and products, on our web site or social media channels. We’ll always ask you if this is OK before we do it.

We will never sell, share or swap your data to anyone or pass it to any organisations you wouldn’t expect or might object to.

We process data at our registered offices Shorehill, Long Mill Lane, Plaxtol, Sevenoaks, Kent, TN15 0QS, UK and at the sites of data processors and third parties appointed by us. Some of these processors may be outside the EU.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

You have rights over how we manage your data and we are committed to respecting these. We will be happy to help you exercise these rights if you want to, just get in touch with us.

After we’ve delivered our services and products to you, we keep your personal data in our system for 7 years, but you can ask us to remove it before that if you want.

If you are a supplier to us, then everything above applies too, we respect the personal data of everyone we work with.

If you need to discuss our use of your data or believe that any information we are holding on you is incorrect or incomplete, please get in touch with our data protection officer as soon as possible by post to: Shorehill, Long Mill Lane, Plaxtol, Sevenoaks, Kent, TN15 0QS or by email to: clare@honeysucklecattoys.co.uk. We will promptly correct any information found to be incorrect.

 

© 2019 Honeysuckle Cat Toys a subsidiary of Clare's Cat Care